Orders are usually processed within 1 business days and delivered within 3–5 business days within the continental U.S. Delivery to Hawaii and Alaska may take a bit longer depending on the carrier. International shipping is currently not available.

If you need to make changes, please contact us at hello@casimot.com as soon as possible with your order number. Once your order has entered the packing or shipping process, we may not be able to modify or cancel it.

We offer a 60-day return window from the date of delivery. To be eligible, items must be unused, unopened, and returned in their original packaging.

Customers are responsible for return shipping costs, and original shipping fees are non-refundable. Once we receive and inspect your return, approved refunds will be issued to your original payment method.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos so we can make it right.

Because scent preference is very personal, returns due to change of mind are not accepted according to our policy. Please check our full policy for details.

If your candle, diffuser, or room spray arrives damaged or leaking, please take clear photos of the product and packaging and contact us right away. After reviewing the photos, we will arrange a replacement or a refund as quickly as possible.