60-Day Returns
We offer a 60-day return window. You have 60 days after receiving your order to request a return.
To be eligible for a return, items must be unused, unopened, and in their original packaging, in the same condition in which you received them. Proof of purchase may be required.
To start a return, please contact us at hello@casimot.com with your order number and the reason for your return. If your return is approved, we will provide instructions on where to send your package.
Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.
Return Shipping
Customers are responsible for return shipping costs. Original shipping fees are non-refundable.
If your item arrived damaged, defective, or incorrect, please contact us within 7 days of delivery and include clear photos of the item and packaging. If approved, we will make it right and cover the applicable return shipping cost.
Refunds
After we receive and inspect your returned item, we will notify you of the approval status. If approved, a refund will be issued to your original payment method.
Please allow 5–10 business days for your bank or card provider to process and post the refund after it has been issued.
Non-Returnable Items
We cannot accept returns for:
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Opened or used products
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Items without original packaging
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Gift cards
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Final-sale or clearance items, where marked at the time of purchase
If you have questions about whether an item is eligible for return, contact us at hello@casimot.com before sending it back.
